Returns & Exchanges

At GimiMichi, we strive for the highest quality in every bite; however, due to the perishable nature of our food products, we only accept returns for items that arrive damaged or incorrect. Please contact us within 48 hours of delivery to initiate a claim for a refund or replacement.

1

Document the Issue

Take clear photos of the damaged product and the shipping packaging, including the label, to help us process your claim quickly.

2

Contact Support

Email our customer care team at support@gimimichi.com with your order number and the attached photographic evidence.

3

Verification Process

Our quality assurance team will review your request within 2 business days to verify the discrepancy or damage reported.

4

Resolution

Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no additional cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing